Company Policy - Laguna Koi Ponds

Laguna Koi Ponds Shipping & Company Policy

• We do not ship to PO Boxes
• We only ship to the Contiguous US, Hawaii, Alaska, Puerto Rico & Canada
• Any received items that were damaged in shipment must be reported within 24 hours
• Orders placed before 3 pm PT Monday - Friday generally go out the same business day
• Orders placed after 3 pm PT Monday - Friday or on weekends will go out the next business day
• Any free shipping offers applies within the Contiguous US only
• International orders; duties, taxes, and other fees that are applied by UPS or USPS is the sole responsibility of the reciever.
• We do not accept credit card or debit Visa/MasterCards issued outside the US or Canada
• Customers are responsible for return shipping charges in the event they had ordered the wrong product or changed their mind
• Customers will be charged refused delivery fees in the event they had ordered the wrong product or changed their mind
• No returns on food unles unopened
• No returns on chemicals
• No returns on pre-cut items
• All returns and exchanges must be accompained by receipt within 30 days of sale
• 15 day returns or exchanges on all pumps and possiblity extended under special circumstances
• After 15 days you must contact manufacturer for all warranties
• 15% restock fee may apply on dry goods